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Cookie Policy

1. What are cookies?

Cookies are small text files stored on your computer when you visit some web sites. To use our website properly, you need to have cookies enabled.

Cookies are commonly used on the internet and do not harm your computer system. We don’t store personally identifiable information such as name, address or your payment details in cookies we create. However, we do use encrypted information gathered from them to help improve everyone’s experience of our site. For example, the cookies often help us to identify and resolve errors.

We’re giving you this information to make sure we’re open and clear about your privacy when using our website.

2. How we use cookies

Your computer, tablet or mobile phone will need to be able to accept cookies, as we can only provide you with certain features of this website by using them.

If you’d prefer to restrict, block or delete cookies, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences. Please be aware that if you block all cookies, this website (and many others you visit) will cease to work for you.

Below is a list of the main types of cookies used and what we use them for:

2.1. Type of Cookie: Session cookies

Purpose of Cookie: This type of cookie allows our web servers to respond to your actions on the website, such as moving through online forms or browsing the website. The website wouldn’t work for you without it.

2.2. Type of Cookie: Analytics cookies

Purpose of Cookie: These cookies enable the function of Google Analytics or other analytics software. This software helps us take and analyse collective visitor information such as browser usage, new visitor numbers and response to marketing activity. That information is not held at individual customer level but helps us to improve the website, your experience and to ensure our marketing campaigns are relevant.

2.3. Type of Cookie: Third party referral cookies

Purpose of Cookie: These cookies are set by third party companies which refer you to our website or advertise our products. We don’t control the setting of these cookies.

2.4. Type of Cookie: Preferences cookies

Purpose of Cookie: These cookies help us recognise you when you return to our website. For example, your language preferences.

3. Social Media Cookies

For websites used by individual customers, there may be the opportunity to ‘share’ content with friends through social networks – such as Facebook and Twitter. You may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third party websites for more information about their cookies and how to manage them.

We may monitor usage of the website including how many times you visit, which pages you go to and traffic data.

4. Security

We employ up to date technology in order to protect against the loss, misuse or alteration of information under our control, including using technical and organisational measures. We will use all reasonable efforts to safeguard your personal data. However, please note that if you send information by email to us you are doing so at your own risk.

5. External Links

We do not accept any responsibility for the content or privacy practices of any website to which a hypertext link from our website exists. The links are provided “as is” with no warranty, express or implied for the information provided within them.

6. Contacting Us

If you have any queries about this website we can be contacted by:
• Telephone: 01256 486999


We take web accessibility seriously so have ensured that our website complies with the Web Accessibility Initiative guidelines set out by the W3C (W3C Web Content Accessibility Guidelines levels 1 & 2) and the RNIB.